Christoph Hitz
September 2010
NY Business Section
In the Haggler's article the the victims computer gets stuck at the Fedex office due to mislabeling by Dell.

Last spring I got a call from Fred Norgaard from the New York Times, he asked me if I would like to illustrate a consumer advocate column called "The Haggler" for the business section of the Times Sunday edition. So every 2 weeks Fred and I get into a friendly battle over the new Haggler image. The topics range from, crummy warranties, small print that you need a law degree to comperhend, absent customer service, contracts that can't be changed, and the list goes on.
Today's article talks about a law student who has to turn in her final exam papers and finds her self with a broken laptop. She sends it out to Dell and gets it back after a nightmarish ordeal that lasts two month. Many of these stories are about people trying to get in touch with a competent human from customer service who can resolve the issue ASAP. Waiting on hold has become the the modern day version of standing in line, here are a few variations.
After numerous phone calls and six consecutive radiator replacements, car makers inch closer to evoking the "Lemon Law."

American Airlines makes it nearly impossible to reclaim any refunds by simply ignoring phone calls.

No way out of this cell phone contract.

The Last Glint of Summer
The best vacation ever. How to plan your vacation, backed by science. The Boston Globe; AD Greg Klee

Just a short flash back to some Summer illustrations for the Boston Globe. I had a long post prepared about hidden words and hidden messages in my illustrations. Somehow, I just couldn't find the right words for the topic. So I put the article back in the tweak bin for now.
Mini golf is more attractive than events at theater and museum on Cape Cod; The Boston Globe, AD Dan Zedeck

I hid a secret shoutout in this section of the illustration to a fellow Drawger, who happens to reside in Cape Cod.

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